Returns & Exchanges

At Cloud 9 Smoke Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and the return shipping address.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original manufacturer packaging, ensuring all accessories and manuals are included to avoid restocking fees.

• 3.
  Ship the Items

  Affix the provided shipping label or use a tracked shipping service to send the package back to our fulfillment center for inspection.

• 4.
  Receive Your Refund

  Once our team verifies the condition of the returned goods, we will process your refund to the original payment method within 5-7 business days.